Your Privacy

We take your privacy seriously. 

As with all Australian medical facilities, Healthy One Medical staff and contractors adhere to relevant privacy legislation. 

Digital medical records are held in highly secure and trusted cloud based systems within Australia - these are held physically separate to the customer-visible parts of our online systems. 

The records are only accessed by Healthy One Medical personnel to deliver and support your health care.

Privacy & Telehealth

Coviu is used for Telehealth consultations to ensure compliance. A brief summary of Coviu's privacy policy is below.

  1. Coviu does not store any clinical information that is exchanged in a call
  2. All of the video, audio or shared documents in a call are transmitted directly between the participants (peer-to-peer) only and are fully encrypted
  3. Calls cannot be listened into by anyone except for the call participants
  4. Coviu only stores user signup information - patients don't sign up to join a consult
  5. None of the data that is exchanged in a video call is saved
  6. Coviu does not store the identities of a guest user - the snapshot and name is only taken to identify the guests to the users in a call

For more detailed information, you can access Coviu's privacy policy here.

Can doctor patient privacy be broken? 

There are unusual and rare circumstances where the right of medical confidentiality can be overridden; these may include (but are not limited to):

  • Courts can subpoena record/s for review 
  • Concerns that the patient or other parties (such as children) are at imminent risk of danger 
  • Notifiable diseases 

If you have concerns about the privacy of your information, please discuss this with your doctor.

Can I, as the patient, access my medical record?

As allowed within the privacy legislation you can view your medical record. Please raise this matter initially with your doctor. 

Should there still be a concern or need to review the record, please send this request to Healthy One Medical in writing as either a letter or email indicating your wishes and the need to see the record. Note that there are some circumstances where viewing of the record may be considered a concern to the patient health and wellbeing. 

Privacy in the Occupational Health setting: 

When presenting for Occupational Health medical assessments, there is consent documentation which may request: 

  • To allow HOM to release all the gathered information to another party involved in the assessment and consideration of the data (e.g. your employer, Coal Services, or employment agency).
  • To allow HOM to contact your personal treating doctors or specialists to exchange information about your health and treatment.
  • The NSW Workers Compensation / Motor Vehicle Accident Certificate of Capacity form has a consent built into the first page which allows for exchange of information about the injury. The signature on this form allows information about your injury to be exchanged with those who have reasonable ground to need information (e.g. the WorkCover Insurer). 

The processes for Occupation Health treatment depend on what assessment is needed. As a general principle (with the exception of workers compensation / MVA claims), the HOM doctor is working for the interests of the company or organisation requesting the assessment and associated information. The doctor is required to be diligent in gathering the medical information to assist the third party to understand you health situation, assessing it against the pre-defined requirements.

Does Healthy One Medical send my medical data (de-identified or not) to other agencies?

Most Australian GP practices participate in the Federal Government funded PIP-QI program. The Federal Government initiated this program in August 2019 without community representation or consultation. GP practices under the PIP-QI program receive additional Government funding in exchange for patient data. Healthy One Medical does not support the PIP-QI program. During the development of other Federal Government programs, surveys indicated the Australian public was strongly opposed to bulk collection of medical data. Hence the PIP-QI system disregards and disrespects these well-documented wishes of the Australian public.

My Health Record and HOM

The My Health Record (MyHR) system is run by the Australian Government. Australian Medicare card holders can choose to use this system. Healthy One Medical supports this system and our medical software is compliant with the MyHR system. This can be very useful if you are unwell and need emergency medical attention. It is also a useful summary for planned hospital visits for events such as pregnancy, colonoscopy or minor surgery. Note that we do not upload a summary if you do not wish one to be loaded. We do not and cannot upload a summary if you have opted out of the MyHR system. We do generally support MyHR as a useful tool for patient safety. Should you have concerns about this system, feel free to discuss the matter with your HOM doctor 

Further Information on the My Health Record System can be found on the My Health Record Website.

Privacy and Security in Communication

Extremely important information for all patients.

Healthy One Medical does use email and SMS for medical communication. Patients and clients of Healthy One Medical are asked to indicate their consent to the use of email and SMS communication platforms. Your decision is respected. 

HOM takes your privacy seriously. We work to make our medical practice more communicative & accessible. With this in mind, it is important for you to consider communication security seriously. Therefore, we have the following guidelines:

  1. Health Professionals cannot communicate via social media or similar platforms as health and medical information is considered particularly sensitive.
  2. Electronic systems have inherent privacy limitations. There are privacy risks around the use of email that has not been encrypted, public video conferencing systems, SMS, and many other communication systems. The concern is these electronic systems often, at least temporarily, keep copies of the transmitted information in various email servers or other systems.
  3. Please think about the contact details you supply as this may have implications for your medical privacy: the most common risk that your medical information might seen by other parties is if the the communication device is accessible to others. The patient is responsible for maintaining the security of their device and of the contact details they supply.
  4. Urgent medical matters do not belong in email or SMS: urgent medical matters (e.g. serious medication problems, stroke, fractures, chest pain, breathing difficulties, seizures, suicidal thinking or acute mental health changes) are time critical. Patients should not contact HOM by SMS or email for time critical events as they are unlikely to be seen by a doctor in a timely manner. For urgent matters, please phone 000 for emergency services. 
  5. Computer hacking scams are always in existence. HOM will never contact you through email, email links, sms or phone asking for passwords, computer settings, bank account PIN numbers or bank password details. If HOM personnel ever ask for this type of information, halt communication immediately, phone HOM and ask to speak with the manager.